Mystery Shopping
The Mystery Shopping program includes:
- Six mystery shops each year
- Insight into your pharmacy’s presentation, customer service and sales experience
- Access to exclusive online reporting and planning tools
How API’s mystery shopping program can improve your business
- The program gives you insight into customer service standards for your store including:
- Store presentation & atmosphere
- Customer greeting
- Companion selling
- Questioning & customer engagement
- Staff presentation
You will also have exclusive access to an online portal which provides the following reporting for your store:
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- Top opportunities to focus on and helpful tips
- Your rate of improvement versus national average
- Improvement since last cycle
- A “Reality Check” report
Included with your Club Premium Plus Retail membership.
