APIs mystery shopping program
APIs mystery shopping program

Mystery Shopping

The Mystery Shopping program includes:

  • Six mystery shops each year
  • Insight into your pharmacy’s presentation, customer service and sales experience
  • Access to exclusive online reporting and planning tools

How API’s mystery shopping program can improve your business

  • The program gives you insight into customer service standards for your store including:
    • Store presentation & atmosphere
    • Customer greeting
    • Companion selling
    • Questioning & customer engagement
    • Staff presentation

You will also have exclusive access to an online portal which provides the following reporting for your store:

    • Top opportunities to focus on and helpful tips
    • Your rate of improvement versus national average
    • Improvement since last cycle
    • A “Reality Check” report

Included with your Club Premium Plus Retail membership.