APIs mystery shopping program
APIs mystery shopping program

Mystery Shopping

API’s Mystery Shopping Program

What can this program do for your business?

Provides insight into customer service standards for your store including:

– Store presentation & atmosphere

– Retail Servicing

-Customer greeting

-Companion selling

-Questioning & customer engagement

-Staff presentation

-Product recommendation

How does it work?

Your store will be mystery shopped 6 times within the year. You will also have exclusive access to an online portal which provides the following reporting for your store:

-Top 3 priorities to focus on

-Action plan for your store

-Shows your rate of improvement versus national average

-Shows improvement since last cycle

-Provides a “Moment of Truth” report

How do I enrol?

Contact your API BDM or State Coordinator to enrol for the next cycle