Mystery Shopping
API’s Mystery Shopping Program
What can this program do for your business?
Provides insight into customer service standards for your store including:
- Store presentation & atmosphere
- Retail Servicing
-Customer greeting
-Companion selling
-Questioning & customer engagement
-Staff presentation
-Product recommendation
How does it work?
Your store will be mystery shopped 6 times within the year. You will also have exclusive access to an online portal which provides the following reporting for your store:
-Top 3 priorities to focus on
-Action plan for your store
-Shows your rate of improvement versus national average
-Shows improvement since last cycle
-Provides a “Moment of Truth” report
How do I enrol?
Contact your API BDM or State Coordinator to enrol for the next cycle
